Refund policy

Return and Refund Policy

We want you to be happy with your order. Please contact us at takkaoffical@gmail.com before returning any item.

Non-personalized items

You may request a return within 14 days after delivery. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Items returned without prior approval may not be accepted.

Personalized and made-to-order items

Because personalized products are made specifically from the information submitted at checkout, they cannot be returned or exchanged unless they arrive damaged, defective, or different from the approved order details. Please double-check all names, initials, phone numbers, colors, sizes, and other customization details before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact takkaoffical@gmail.com with your order number and clear photos. We will review the issue and, when approved, arrange a replacement or refund at no additional product cost.

Return shipping

For approved returns of non-personalized items, the customer is responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Exceptions

Gift cards and items marked final sale cannot be returned. This policy does not limit any rights available under applicable consumer law.

Contact

Questions about returns or refunds may be sent to takkaoffical@gmail.com.